Refund & Returns Policy

Effective Date: 18.08.2024

At eSportsEyeGear, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a straightforward returns and refunds policy to address your concerns. Please read the following policy carefully to understand the process, conditions, and timeframes for returning products and requesting refunds.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The product must be returned within 30 days from the date of purchase.
  • The product must be in its original condition, unused, and with all original packaging, tags, and accessories intact.
  • The product must not show signs of wear, damage, or alteration.
  • You must provide proof of purchase, such as the order confirmation email or receipt.

Please note that we do not accept returns or provide refunds for the following items:

  • Products purchased on final sale or clearance.
  • Gift cards.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Customer Support:
    • Email us at [email protected] with your order number, a brief description of the reason for the return, and any supporting photos if the product is damaged or defective.
  2. Receive Return Authorization:
    • Our customer support team will review your request and, if your return is approved, provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Package the Product:
    • Securely package the product in its original packaging, including all accessories and documentation. Ensure that the RMA number is clearly written on the outside of the package.
  4. Ship the Product:
    • Ship the product to the following address:
      • eSportsEyeGear
      • Ljerke Sram 8, 10000 Zagreb
      • Croatia
    • You are responsible for paying the shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost or damaged returns.

3. Refund Process

Once we receive your returned product, we will inspect it to ensure it meets the return eligibility criteria. If your return is approved, we will process your refund within 7 business days of receiving the returned item.

  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Refund Amount: The refund will cover the original purchase price of the product, excluding shipping costs. In the case of partial returns, only the price of the returned item(s) will be refunded.
  • Non-Refundable Costs: Shipping costs and any applicable taxes or duties are non-refundable.

You will receive an email notification once your refund has been processed. Please note that it may take additional time for the refund to appear on your credit card statement or bank account, depending on your financial institution.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please follow the return process to receive a refund and place a new order for the desired item.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [email protected] with your order number and photos of the damage or defect. We will work with you to resolve the issue, which may include a replacement or a full refund, including shipping costs.

6. Non-Returnable Items

Certain items are not eligible for return, including:

  • Products purchased on final sale or clearance.
  • Gift cards.

7. Customer Support

If you have any questions or need assistance with your return or refund, please contact our customer support team:

We are here to help and ensure that your shopping experience with eSportsEyeGear is a positive one.

8. Policy Updates

We may update this Refunds and Returns Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our return and refund processes.

Thank you for shopping with eSportsEyeGear. We appreciate your business and are committed to providing quality products and excellent customer service.